After-Sales

Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.

24 / 7

support*

<2 h

reaction time

97%

plants with After Sales contracts

*up to

DEDICATED STAFF: 3 Senior Engineers, 29 Engineers, 16 Specialized Technicians, 4 After-sales Specialists
GLOBAL COVERAGE: 3 service subsidiaries and 5 international service partner companies
ASSISTANCE: Turboden 24/7, the call center service h24, 7 days per week
CUSTOMIZED SERVICES:
unique contact for requests for support

staff dedicated to on-site and remote technical support

assistance of an international network of companies able to provide technical support

wide range of services provided

prompt assistance and customized after-sales services

remote technical support using innovative tools

dedicated spare parts warehouse

Turboden power plants can be remote monitored, by means of self-testing tools developed in-house.

WHY TO CHOOSE OUR AFTER-SALES

Prompt skilled remote support
Smart customer oriented team
Professional internal field support team
On-line helpdesk and machine book
Expertise with 17-years of fleet Operation & Maintenance
Continuous plant improvements

HOW IT WORKS

Customer request or Turboden planned check
Trend analysis with local operator support
Focused teamwork and technical decisions
REACTION PLAN: remote or on-site
Satisfied customer