After-Sales

Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.

52

the team

24 / 7

support*

2 h

reaction time

97%

plants with After Sales contracts

*up to

DEDICATED STAFF: 3 Senior Engineers, 29 Engineers, 16 Specialized Technicians, 4 Aftersales Specialists
COVERAGE: 3 service subsidiaries and 4 international service partner companies
ASSISTANCE: Turboden 24/7, the call center service h24, 7 days per week
CUSTOMIZED SERVICES:
unique reference for assistance requests

staff dedicated to on-site and remote technical assistance

support of an international network of companies able to provide technical assistance

wide range of services provided

prompt assistance and customized after-sales services

remote technical assistance through innovative tools

dedicated spare parts warehouse

Turboden power plants can be remote monitored, by means of self-testing tools developed in-house.

WHY TO CHOOSE OUR AFTER-SALES

Prompt skilled remote support
Smart customer oriented team
Professional internal field support team
On-line helpdesk and machine book
Expertise with 17-years of fleet Operation & Maintenance
Continuous plant improvements

HOW IT WORKS

Customer request or Turboden planned check
Trend analysis with local operator support
Focused teamwork and technical decisions
REACTION PLAN: remote or on-site
Satisfied customer

REMOTE CUSTOMER ASSISTANCE

TOS - Turboden Online Service is the website dedicated to the ORC maintenance and service. By means of the TOS Turboden offers a fast, customized, and transparent tool that allows to report any system anomalies and record historical data.

ORC performance control & optimization
Trouble shooting (24/7)
Fast problem solving responses
Maintenance plan