After-Sales

Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.

24 / 7

support*

<2 h

reaction time

97%

plants with After Sales contracts

*up to

  • DEDICATED STAFF: 3 Senior Engineers, 29 Engineers, 16 Specialized Technicians, 4 After-sales Specialists
  • GLOBAL COVERAGE: 3 service subsidiaries and 5 international service partner companies
  • ASSISTANCE: Turboden 24/7, the call center service h24, 7 days per week
  • CUSTOMIZED SERVICES:
    • unique contact for requests for support
    • staff dedicated to on-site and remote technical support
    • assistance of an international network of companies able to provide technical support
    • wide range of services provided
    • prompt assistance and customized after-sales services
    • remote technical support using innovative tools
    • dedicated spare parts warehouse

Turboden power plants can be remote monitored, by means of self-testing tools developed in-house.

WHY TO CHOOSE OUR AFTER-SALES

  • Prompt skilled remote support
  • Smart customer oriented team
  • Professional internal field support team
  • On-line helpdesk and machine book
  • Expertise with 17-years of fleet Operation & Maintenance
  • Continuous plant improvements

HOW IT WORKS

  • Customer request or Turboden planned check

    Customer request or Turboden planned check

  • Trend analysis with local operator support

    Trend analysis with local operator support

  • Focused teamwork and technical decisions

    Focused teamwork and technical decisions

  • REACTION PLAN: remote or on-site

    REACTION PLAN: remote or on-site

  • Satisfied customer

    Satisfied customer