After-Sales

Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.

52

the team

24 / 7

support*

2 h

reaction time

97%

plants with After Sales contracts

*up to

  • DEDICATED STAFF: 3 Senior Engineers, 29 Engineers, 16 Specialized Technicians, 4 Aftersales Specialists
  • COVERAGE: 3 service subsidiaries and 4 international service partner companies
  • ASSISTANCE: Turboden 24/7, the call center service h24, 7 days per week
  • CUSTOMIZED SERVICES:
    • unique reference for assistance requests
    • staff dedicated to on-site and remote technical assistance
    • support of an international network of companies able to provide technical assistance
    • wide range of services provided
    • prompt assistance and customized after-sales services
    • remote technical assistance through innovative tools
    • dedicated spare parts warehouse

Turboden power plants can be remote monitored, by means of self-testing tools developed in-house.

WHY TO CHOOSE OUR AFTER-SALES

  • Prompt skilled remote support
  • Smart customer oriented team
  • Professional internal field support team
  • On-line helpdesk and machine book
  • Expertise with 17-years of fleet Operation & Maintenance
  • Continuous plant improvements

HOW IT WORKS

  • Customer request or Turboden planned check

    Customer request or Turboden planned check

  • Trend analysis with local operator support

    Trend analysis with local operator support

  • Focused teamwork and technical decisions

    Focused teamwork and technical decisions

  • REACTION PLAN: remote or on-site

    REACTION PLAN: remote or on-site

  • Satisfied customer

    Satisfied customer

REMOTE CUSTOMER ASSISTANCE

TOS - Turboden Online Service is the website dedicated to the ORC maintenance and service. By means of the TOS Turboden offers a fast, customized, and transparent tool that allows to report any system anomalies and record historical data.

  • ORC performance control & optimization
  • Trouble shooting (24/7)
  • Fast problem solving responses
  • Maintenance plan