After-Sales

Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.

HOW IT WORKS

Customer request or Turboden planned check
Trend analysis with local operator support
Focused teamwork and technical decisions
REACTION PLAN: remote or on-site
Satisfied customer

REMOTE TECHNICAL SUPPORT

Our remote support shortens the distance, by connecting you with Turboden experts at any time you want. Through the updated Turboden Online Service TOS 4.0, our advanced service management tool, we proactively serve our fleet by detecting and resolving field issues even before the customer realises that there is a need. TOS 4.0 is deployed across multiple devices. As a result, it allows you to collaborate with our engineers remotely in real time. It is like having an expert by your side at all times.

WHAT YOU GET

Prompt assistance for diagnostics and troubleshooting
Consultancy and guidance to enhance operation and plant performance

NEW TOS 4.0 - The Digital Platform for Information and Data Exchange dedicated to Turboden Customer

Turboden is pleased to announce the launch of the new interactive platform as a more enhanced tool for its customers.
Thanks to this implementation, the exchange of information and data will be easier and smarter.

High interaction supported by multi-channel communication systems
High performance for faster troubleshooting
More accurate remote diagnostics thanks to multi-format file sharing
Reliable data storage for technical documentation and versioning management
Improved reporting system
Easier and faster control and approval of on-site interventions

OUR OFFER

Improve the reliability of your plant by trusting Turboden maintenance expertise!
We offer a wide range of planned maintenance services and we can design a customised service program tailored to the needs of your equipment. We minimise the plant downtime and, whenever possible, we schedule it alongside the customer needs. All costs for parts and labor are included in the coverage.

Basic: ordinary maintenance activities
Level 1: revision of the ORC turbine
Level 2: revision of other rotating components

No matter how many times it is needed, you will have wear parts covered. This service includes the supply of materials and related manpower for the main components: turbine, feed pump, working fluid, air cooled condenser.

Availability guarantee: we know that the downtime of your equipment is loss of money and we take responsibility for that. Entrust our extensive service programs and we will refund you if the plant availability is less than expected.

Extension of warranty: after the expiration of the original warranty, there will be no surprises. We will fix and repair, at all costs, from the ORC turbine only to all the components.

We want you to keep the parts you may need on hand to minimise risks and downtime. Count on our parts program to get your equipment back on-line in the shortest time possible.

SPARE PARTS SUPPLY

We supply extensive parts-kits for your own site inventory, or single replacement parts.
SPARE PARTS AVAILABILITY SERVICE

Rely on our dedicated warehouse of critical parts in stock to be sure to have the parts you need at the time you need them.

SERVICE PACKAGES

GLOBAL COVERAGE

Turboden relies on a local and high-qualified network of service subsidiaries and international service partner companies to deliver support and prompt assistance on-site.